OpenNMS - Auf die harte Tour
I asked many questions in 2004 on IRC when I tried to get my first OpenNMS instance up and running. People in the community held my hand when I was struggling. They helped me to get to my personal “Aha!” moments. If you have time and patience, this is great, because this is a great learning opportunity. In the world of User Experience Design, this is called “friction”. How can you determine friction? My background is that of someone who cut his hands on sharp metal changing network equipment and operating IT gear for others – I have empathy for people running OpenNMS. I like to run user empathy sessions with someone in your target group and figure out where and how they struggle. If you have no one, the next best option is to put yourself in the shoes and get your hands dirty.
Continue reading